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Travel & Holiday Cancellation


Same-day travel and holiday cancellation certificate, required to confirm sickness or a health condition and its impact on your travel plans.

Availability: UK and International

Availability: Deliverable Immediately

Travel and holiday cancellation certificate

If you have been sick or have a health condition that has affected your travel or holiday plans, you may require a medical certificate to cancel or reschedule your arrangements.

By uploading video evidence, our UK NHS doctors can provide you with a same-day travel and holiday cancellation certificate that will confirm your medical condition and that cancellation is advised. No appointment is needed – simply apply online.


What will I receive?

You will receive a verifiable digital PDF letter signed by a medical professional and sent directly to your mobile, containing the following details:

Your name and date of birth.

The sickness or medical condition that has impacted your travel plans.

When symptoms started and if they are ongoing or if you are now recovered.

Signature and authorisation by one of our GMC-registered UK doctors.

Contact details of ZoomDoc Health with a QR code enabling a verification check.

Meet our Doctors

"We have simplified obtaining medical letters for travel cancellations due to sickness. Each patient is individually assessed by our doctors, who also provide health advice. Our QR-coded certificates are easily validated by airlines, holiday companies, and insurers. Having provided thousands of letters for patients worldwide, our reliable, professional service ensures you have the documentation needed to cancel or rearrange your trip or holiday."

Dr Kenny Livingstone. GP & Chief Medical Officer.

How to get a Travel and holiday cancellation certificate online

Upload a video

Upload by 9pm for same-day service. This should be a 30 second – 1 minute video describing your symptoms.

Doctor validates evidence

Our doctors will look over the evidence you provide.

same day turn around

Receive your letter, same day

You’ll receive an email with your letter, with a QR code so they can be verified and accepted worldwide.



What will I need to supply?

To allow us to assess your condition and issue a medical certificate, we will require the following information:

A photo of your passport

Confirmation of when your sickness or condition started

Whether your sickness is ongoing, or you are now recovered

A 30-second to 1-minute video describing your medical symptoms

Details of your regular NHS GP (if you have one)

Send us a message

If your query is not answered below - please send us a message via the form below.

Frequently Asked Questions

After uploading your medical evidence, our doctors will review your submission on the same day (between 9am and 9pm GMT, 7 days a week) – they may call you if they have any questions.

Once validated, we will send your travel and holiday cancellation certificate to you by email and SMS.

We will require you to:

✓ Upload a photo of your passport

✓ Complete a medical questionnaire

✓ Upload a short video (on your mobile) explaining the reasons why you need a travel and holiday cancellation certificate

Our medical letters have QR codes that can be scanned to verify the document's authenticity.

Once scanned, your personal online results portal is loaded, from where your medical letter can be reviewed and personal details confirmed.

We only provide full refunds if we are unable to provide a medical letter.

Once our doctors have provided a medical letter, we are unable to process a refund.

Our team will review your evidence and provide your certificate on the same day that evidence has been uploaded (between 9am and 9pm GMT, 7 days a week).

UK doctors at ZoomDoc Health sign your travel and holiday cancellation certificate.

ZoomDoc Health are a UK-regulated healthcare service and the certificate can be used internationally.

All our doctors are registered with the UK General Medical Council.

If you require any additional forms to completed as part of your holiday cancellation, our doctors can undertake this after we have validated your initial travel and holiday cancellation certificate.

There is an additional surcharge of £25 for any additional forms that need to be signed.

Simply email us at [email protected] with your completed form; then our doctors will review, sign and stamp it for you, prior to scanning and sending it back to you on the same day.

The future of same day medical letters